Terms & Conditions
Immediate payment through PayPal is appreciated. If you plan to pay by money order or check, please notify me in "message to seller" so I know why I'm not getting a PayPal notification. Your order will not be shipped until your transaction is completed and paid for.
There is a 7% sales tax added to all items shipped to the State of Florida.
Puchases made in the US are shipped via USPS mail. Normally your item will be shipped 1-3 days after receipt of payment. Please allow at least a week after shipping for delivery.
International and Canadian Customers please contact me for shipping information and charges. Quoted shipping rates will not include any Custom Fees which are the responsibility of the buyer.
Refunds and Exchanges
*Due to the nature of our soap product and lotions we cannot accept returns. If there is a problem with your order please contact us.
Please remember that these are handmade items and color variations occur due to dye lots from the yarn companies.
• If you for some reason are dissatisfied with your purchase please let us know. These situations will be handled on a case by case basis.
All items are satisfaction guaranteed. If for any reason there is a problem with your purchase, please contact us. Due to Florida State Law earrings are non-returnable.
Additional policies and FAQs
Work won't start on any custom order until all money due has been received.
The time taken to complete your order can vary for several reasons, however, a timeframe will have been discussed with you at the time of placing your order and all effort will be made to adhere to it.
The item will have been made especially for you and to your specifications, so returns are not possible due to change of mind, etc. If there is a problem with your custom item, please get in touch and I'll do everything in my power to resolve the issue.
If your item is damaged on receipt, please contact me right away. Photographic evidence of the damage to your item must be sent as proof, in order for a full refund to be given.
All custom items will be shipped Priority Mail with signature required. Therefore, if it hasn't arrived within a reasonable timeframe, check with you post office first as they may have attempted to delivery and you weren't home.